Welcome to DrapeAndSlay. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and make purchases.
1. Information We Collect
When you use our website, we may collect:
- Name
- Email address
- Mobile number
- Shipping and billing address
- Payment details (processed securely through payment gateways)
- Order history
- Device and browser information
- Cookies and website usage data
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Send order confirmations and updates
- Improve our products and services
- Personalize your shopping experience
- Prevent fraud and unauthorized transactions
- Send promotional offers (only if you choose to receive them)
3. Payment Security
We do not store your debit or credit card details. All payments are securely processed through trusted payment gateway providers.
4. Sharing Your Information
We only share necessary information with:
- Delivery partners
- Payment service providers
- Technology and website service providers
We never sell your personal information to third parties.
5. Cookies
Our website uses cookies to:
- Remember your preferences
- Improve website performance
- Analyze visitor behavior
- Provide a better shopping experience
You can disable cookies through your browser settings.
6. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure.
7. Your Rights
You may request to:
- Access your personal information
- Correct inaccurate details
- Delete your account information (where legally permitted)
8. Contact Us
If you have any questions regarding this Privacy Policy, please contact us.
Email: support@drapeandslay.com
Terms & Conditions
Welcome to DrapeAndSlay. By using our website, you agree to the following Terms & Conditions.
1. General
These terms govern your use of our website and services. If you do not agree with these terms, please discontinue using our website.
2. Products
We strive to display product colors and images accurately. However, slight variations may occur due to lighting, photography, or screen settings.
3. Pricing
All prices are displayed in Indian Rupees (₹) and are inclusive/exclusive of applicable taxes as mentioned on the product page.
Prices may change without prior notice.
4. Orders
We reserve the right to:
- Accept or reject any order
- Cancel orders due to stock unavailability
- Cancel orders suspected of fraudulent activity
- Verify customer information before processing
5. Payments
We accept secure online payments through authorized payment gateways.
Orders are processed only after successful payment confirmation.
6. Shipping
Delivery timelines are estimates and may vary due to:
- Courier delays
- Weather conditions
- Public holidays
- Unforeseen circumstances
7. Intellectual Property
All website content including:
- Images
- Logos
- Product descriptions
- Graphics
- Designs
belongs to DrapeAndSlay and may not be copied or reproduced without written permission.
8. Limitation of Liability
DrapeAndSlay shall not be liable for indirect or incidental damages arising from the use of our products or website.
9. Governing Law
These Terms shall be governed by the laws of India.
Returns & Refund Policy
We want you to love your purchase from DrapeAndSlay. If you’re not completely satisfied, we’re here to help.
Return Eligibility
Returns are accepted within 7 days of delivery if:
- Item is unused
- Original tags are attached
- Original packaging is intact
- Product is not damaged or washed
Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items marked as non-returnable.
- Customized or made-to-order apparel.
- Clothing that has been worn, washed, or altered.
- Products without original tags and packaging.
- Items damaged due to customer misuse.
- Return requests raised after the return window has expired.
Return Process
- Raise a return request through your account or contact customer support.
- Our team will review your request.
- Approved returns will be scheduled for pickup.
- After inspection, your refund or exchange will be processed.
Refunds
Once your return is approved:
- Refunds will be processed within 5–7 business days.
- Amount will be credited to the original payment method.
- Shipping charges (if applicable) are non-refundable unless the product is defective or incorrect.
Exchanges
We offer exchanges for:
- Wrong size (subject to availability)
- Damaged products
- Incorrect items delivered
Shipping Policy
At DrapeAndSlay, we aim to deliver your orders quickly and safely.
Processing Time
Orders are usually processed within 1–2 business days.
Delivery Time
Estimated delivery:
- Metro Cities: 2–5 business days
- Other Locations: 4–8 business days
Delivery timelines may vary during festivals, sales, or unforeseen circumstances.
Shipping Charges
- Free shipping on eligible orders (if applicable).
- Shipping charges, if any, will be displayed during checkout.
Order Tracking
Once your order is shipped, you’ll receive a tracking link via email or SMS.
Failed Delivery
If delivery fails due to incorrect address or customer unavailability, additional shipping charges may apply for re-delivery.
Cancellation Policy
You may cancel your order before it has been shipped.
Once an order is shipped, it cannot be cancelled but may be eligible for return according to our Return Policy.
If cancelled before shipment, a full refund will be issued to the original payment method.
Exchange Policy
We offer easy exchanges for eligible products.
Products can be exchanged within 7 days of delivery if:
- They are unused.
- Original tags are attached.
- Original packaging is available.
Exchanges are subject to stock availability.
Contact Us
Need assistance? We’re happy to help.
DrapeAndSlay Customer Support
- Email: support@drapeandslay.com
- Phone: +91-1234567890
- Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST